FAQs

Person pressing down on a printing block to transfer ink onto fabric with a floral pattern.

  • Keep your cotton pajamas fresh and comfortable with these washing tips:

    1. Sort Laundry: Wash with similar colors to avoid bleeding.

    2. Choose Settings: Use a gentle cycle with cold water to prevent shrinking.

    3. Use Detergent: Select a mild detergent and avoid bleach or fabric softeners.

    4. Drying: Tumble dry on low heat or air dry to preserve fabric.

    5. Ironing: Iron on low if needed, but pajamas usually look good from the dryer.

    These steps will help you keep your pajamas clean, soft, and lasting. Enjoy cozy nights!

  • Refund and Return Policy

    Last Updated: 1/1/2024

    All Sales Are Final

    Please carefully review your order before confirming your purchase. All sales are considered final. We do not offer refunds or exchanges for any products sold through Ella Alden,

    Non-Refundable Items or Services

    All items purchased from Ella Alden are non-refundable unless otherwise specified in writing by Ella Alden.

    Exceptions to the No Refund Policy

    The only exceptions to our No Refund Policy include:

    Defective or Damaged Items: In the case of items that are received defective or damaged, please report this within 3 days of receiving the item. In such cases, a replacement may be provided at the discretion of Ella Alden.

    Wrong Item Sent: If you receive an item different from the one you ordered, please notify our Customer Service within 3 days for a possible refund or exchange.

    Legal Requirements: Following applicable laws, any other conditions or circumstances where we are legally required to offer a refund will be honored.

    How to Contact Us

    For any questions or concerns regarding this No Refund Policy, please contact us at:

    Email: ellasfindsanddesign@gmail.com

    We reserve the right to modify this No Refund Policy at any time, effective upon posting of an updated version on our website. Please regularly check Ella Alden for updates.

  • We always recommend sizing up!

  • Our products utilize a print-on-demand model, which significantly reduces waste and minimizes our environmental footprint. By producing each item only when it is ordered, we avoid the overproduction common in traditional manufacturing processes. This approach not only conserves resources but also lessens the likelihood of unsold inventory ending up in landfills. Furthermore, our commitment to eco-friendly materials ensures that each pair of pajamas is as sustainable as possible, aligning with our goal of promoting environmentally-conscious practices in the fashion industry.

    When you place an order, our team prints the design on high-quality fabric and meticulously stitches the pajama set just for you. This not only minimizes waste by producing only what is needed but also guarantees that you receive a fresh, custom-made item that reflects your individual style. Orders will be shipped anywhere from 2-5 weeks.

    If you are looking to receive an item within a certain timeline please contact us prior to ordering.

  • All of our products are made in Jaipur India.

  • Use our contact us button at the top of our navigation!